1. Overview
Sun Flux Solar respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By accessing our website or providing your personal details to us, you consent to the practices described in this policy.
2. Information We Collect
We may collect personal information when you:
- Submit an online inquiry or request a quote
- Download resources or guides from our website
- Contact us by phone, email, or via our website forms
- Engage with us on social media or other online platforms
The types of information we may collect include:
- Your full name
- Your phone number
- Your email address
- Your residential or business address (if relevant)
- Details about your solar energy needs or property (optional)
We only collect personal information that is necessary for us to provide our services to you.
3. How We Use Your Information
We collect and use your information to:
- Respond to your inquiries and provide quotes
- Arrange consultations, site inspections, and installations
- Send you relevant resources, service updates, or promotional offers (only if you have opted in)
- Improve our website, services, and customer experience
- Meet our legal and regulatory obligations
We will not use your personal information for any other purpose without your consent.
4. Disclosure of Your Information
We may disclose your information:
- To our employees, contractors, or trusted partners who help deliver our services
- When required by law or to comply with a legal obligation
- If it is necessary to protect the rights, property, or safety of Sun Flux Solar, our customers, or others
We will not sell, rent, or trade your personal information to third parties.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet transmission is completely secure. While we strive to protect your personal information, we cannot guarantee the absolute security of any data transmitted to or from our website.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe that information is inaccurate, out of date, incomplete, or misleading.
To make a request, please contact us using the details below.
7. Website Cookies and Analytics
Our website may use cookies to collect basic browsing information for analytics purposes.
Cookies do not personally identify you but help us improve our website’s functionality and your user experience.
You can choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on our website, and your continued use of our services indicates your acceptance of the updated policy.
This Privacy Policy was last updated on [Insert Date].
10. Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please contact:
Sun Flux Solar
1300 65 10 40
solar@sunfluxsolar.com.au
We will do our best to respond to your inquiry promptly.
